April 8, 10:00am: FAQ For Students (UPDATED)


We recognize that during this uncertain time, people may experience grief and lamenting due to the absence from being together on campus.  We appreciate your cooperation and patience as we continue to determine the best course of action for the health of students, staff, and faculty.  Even though we do not have all the answers at this time, we continue to meet daily to respond to the real questions that deserve resolution. We want you to know that we are hearing you and are aware of the many questions you have about this situation.

To help serve you, we have developed this FAQ with common questions.  We will continue to update this list as decisions are made.  Please be aware that this situation is evolving on a day-by-day basis and changes are likely.

This feels like everything is happening really fast…why is that?

The pace of the nation’s response to curb the spread of the coronavirus (COVID-19) is escalating dramatically. The longer we wait, the harder it will become for individuals travel. We want students to be able gather their belongings and return home safely.

Have there been any alternative plans made for commencement?

Not yet, but we will be brainstorming ways we can honor seniors and their accomplishments in the coming weeks. We are tending to more pressing matters at this time.

What about international students who can’t go home?

We are in contact with or attempting to contact every international student and working with them to make sure they have a place to live.



Do you need writing help?

Do you need someone to help you edit a paper?

Do you need help with APA or MLA formatting?

Do you need help researching a topic?

Contact the library staff for tutoring assistance with writing and research Monday through Friday from 8:00 a.m. to 4:30 p.m. at www.crownlibrary.com/contact-us)


Will we still have Easter Break?

Although we have moved to a virtual learning environment, the Crown College Academic Calendar has not changed. Easter break (No classes on Friday, April 10 through Monday, April 13) will proceed as scheduled. If you have questions about the calendar, please email registrar@crown.edu or your professors.

What will happen during Finals week?

Contact each of your professors or watch for announcements posted in Canvas for updates about finals week.

How do I fulfill my Service Credit requirement?

As our country is calling all of us to practice social distancing in this unprecedented situation, all of us will need to physically withdraw from the community around us for a period of time. It is necessary, then, to make adjustments to the Service Credit requirement for the 2019-2020 school year.

  • Crown Students who submitted an Application form to begin a Service Credit for the fall/spring 2019-2020 year will receive full credit for the service even though they are unable to complete their hours.
  • All Application forms submitted on or before March 24, 2020 will be processed as completed credits.
  • Students and Supervisors do not need to complete any other forms to receive credit.
  • Crown College has granted all remaining service credit requirements to 2019-20 graduating students. Their requirement is now complete for graduation.


Can I complete a Service Credit over the summer?

Due to Covid-19 and coming changes to Service Credits, Crown will not be accepting Service Credits this summer 2020.  Crown will be launching a new Service Credit and Chapel program this fall.  Watch for details later this semester.

How do I fulfill my Chapel requirement?

Due to the move to virtual learning environment for the remainder of the semester, Crown College has removed Chapel requirements for all students for the spring 2020 semester

Where do I go to access my course content?

Go to the dashboard in Canvas and click on each class. Your Professor will post instructions regarding your course and the structure you will follow to complete your course in a virtual learning experience.

What do I do if I need a tutor for my class?

The Academic Center will not be open for the remainder of the semester. If you need a tutor, the first step is to reach out to your Professor and ask for assistance. If you need additional assistance, contact Patty Pitts (pittspa@crown.edu or 952-446-4211). We are here to help you.

Who do I contact if I had an exam to take through the Academic Center?

Contact your Professor and arrange for an alternate method of taking the exam.

Where do I go if I need library assistance?

Is the library open?

Beginning March 23, the library will be staffed and open:

Monday            8 am – 4 pm

Tuesday            Noon – 8 pm

Wednesday      8 am – 4 pm

Thursday          Noon – 8 pm

Friday               8 am – 4 pm

When my professor says an assignment is due at midnight, is that according to the time zone I’m in or MN time?

Assignments are due by the stated date/time as according to the Central Time zone unless otherwise noted by the professor.

How can I withdraw from a spring Arts & Sciences class?

The last day to withdraw from a class is Wednesday, March 25. Check your email for instructions or email registrar@crown.edu for assistance.


If you have the ability to leave campus, please do so.  We don’t believe Crown is the best place for students to weather this pandemic.  This is a declared National and State Emergency and requires Crown to take unprecedented measures to care for students, faculty, and staff.  This situation requires a level of flexibility and creates inconveniences for everyone.  Thank you for your patience and cooperation as we seek to address this with prudence and care for all.

What criteria qualifies someone to remain on campus?

We are asking all students to examine closely if they really need to stay.  Each case will be carefully reviewed by our Student Development staff.  You are permitted to remain living on campus if you meet the following criteria:

  • International students who have travel or visa restrictions, immigration issues
  • Students with significant transportation issues
  • Students facing housing insecurity (homelessness or precarious living situation)
  • Students with vulnerable people at home
  • At risk students with medical or mental health concerns

Can I stay on campus if I have a Crown job or internship?

No.  All student employment and internships have been suspended this semester.

What if I have a job in the community, can I stay on campus?

No.  This does not meet the standard for remaining on campus.  Keep in mind that all restaurants and many organizations are closed.  All the local schools are closed.  Malls are closed.  Many parents are home from work with children who are out of school, so there are few nanny or babysitting opportunities.

What about room and board refund and living expenses?

Crown is exploring this option currently.  Also, we are waiting for more information from the Department of Education regarding financial aid.

What will the campus community be like for those who remain on campus?

Campus life will be very different during the remaining weeks of the spring semester.  Keep in mind our desire is to provide a safe environment for every student, faculty, and staff member.  Note the following changes to the campus environment:

  • Must adhere to social distancing rules
  • All public spaces are closed. This includes, but is not limited to: Fitness Room, Weight Room, Gym, Sherburne Ave. Coffee.
  • No faculty are on campus. Most faculty and staff are working remotely. Some offices remain open with skeleton staff.
  • No campus events or activities. No athletic events. No large gatherings. No Chapel.
  • Meals will not be served in the Dining Center. Adapted meal service will be available.
  • Limited library hours:
    • Monday, Wednesday and Friday: 9:00 am-4:00 pm
    • Thursday and Friday: 12:00-8:00 pm
  • No guests on campus.
  • No visiting hours.
  • All other aspects of the Crown Community Covenant and the Student Handbook will be in place.
  • Students will be moved to designated housing for optimum care
  • All details are subject to change

If I qualify to remain on campus, can I change my mind and leave later?

Yes.  Students who move into housing and choose later to leave will forfeit any possible refund of room and board.


When and how can I get my belongings from the residence hall?

  1. You must arrive on campus between 10 am – 4 pm
  • Thursday, March 19
  • Friday, March 20
  • Saturday, March 21
  • Sunday, March 22
  • Monday, March 23
  • Tuesday, March 24
  1. Using this online screening form, within 24 hours prior to your arrival, you will need to:
    • Communicate your expected arrival date and time.
    • Answer health questions for you and any guests traveling to campus with you.
  2. When you arrive on campus, you must check in at the drive thru of the front entrance of the main building at which point you will receive check out instructions.
  3. You will need to check out with a Residence Life staff member. This includes removing all belongings, moving items into storage, disposing of trash and unwanted items, and cleaning your room.

Can I stay the night in my room and check out the next day?

We discourage students from overnight stays, however, if travel plans require you to do so, we can accommodate that.

Will I be able to use my ID card to get into my building?

You will not have card access to your building. Exterior doors will be locked 8 pm to 9 am. There will be no visitors allowed during this time.


My parents are helping me move out, can they stay in my room?

Overnight guests, including parents, will not be allowed to stay on campus.


Can someone else pack up my stuff for me?

These are case by case exceptions. Please email Loni Johnson at johnsonl@crown.edu .

Will I be able to access my belongings in the locker room?

Yes, you will need to enter the Main entrance and go through the front lobby to access the locker rooms.


Will I be able to put some of my stuff in storage?

“Summer Storage” guidelines (designed for students more than 300 miles from campus)

  • Containers must be closed and labeled.
  • Students are limited to 8 containers/suitcases.
  • Notify Residence Life staff if you have items for storage.

What will I do with items I don’t have room for or cannot take home?

“Summer Storage” is designed for students who reside more than 300 miles from campus. There will be dumpsters available for un-necessary items.

I want to live at Crown this summer, what do I do?

Information about summer housing will be going out later in the semester. Until then, you will need to plan to live at home.

What if I cannot move out of my room between March 19-24?

If you cannot make March 19-24 for move out work for you, you must complete this form:



What about room and board refund and living expenses?

Crown is exploring this option currently.  Also, we are waiting for more information from the Department of Education regarding financial aid.

How will Housing selection for Fall 2020 work?

We will determine an online process and communicate that to students after Easter.



Is there access to counseling?

We realize the uncertainty of this situation could create anxiety, fear, confusion and isolation for students. We have resources to assist you!  Online counseling and/or conversation is available. Go to crown.icouch.me to message for an appointment.

What are the symptoms of COVID-19?

Sustained cough, with any respiratory symptoms such as:

  • Shortness of breath
  • A wheezing or a whistling sound when you breathe
  • Body aches and chills
  • Feeling “wiped out”
  • Fever

A sustained cough can occur without fever in COVID-19. Individuals with a cough and shortness of breath/difficulty breathing should seek emergency help ASAP and notify the emergency team of symptoms prior to arriving if possible.

What do I do if I have symptoms?

If near the campus, Carver County and Ridgeview Medical Clinic launched its own COVID-19 hotline to support County residents. If you’re experiencing COVID-19 symptoms such as difficulty breathing, fever and cough, and you’re between the ages of 18-75, please call 952-361-1559, Monday-Friday, 9 a.m.-3 p.m. (Those with children under the age of 18 exhibiting symptoms please contact your health-care provider directly.) County Public Health staff will triage callers to see if they qualify for COVID-19 testing. If callers qualify, they’ll be directed to the drive-through testing site. There’s no cost associated with testing, administered by Ridgeview Medical Center staff.

If you are away from the campus, please seek professional medical services in your area.

What websites can I go to for more information about COVID-19?

Minnesota Department of Health

Centers for Disease Control and Prevention

World Health Organization


Will there be ways to connect as a student body over this season?

We are working to provide ways to virtually connect and hold online “events.” Use the Crown Mobile app to tell us where you are and how you are doing. Watch the app and your Crown email for more information coming.

Are campus activities/events cancelled?

As of today, all of the Crown sponsored activities/event have been cancelled through April 14, 2020. Crown’s trip to the Twins game (scheduled for April 21) has also been cancelled. All spring sports activities have been cancelled.


What about my on-campus job?

All student employment is suspended as of March 16, 2020.