Information Technology

The Crown College Information Technology department (or, alternatively IT) is here to assist students, staff, and faculty as they pursue the mission of the college.

We're here to answer questions, fix problems, and help the college community make the best use of our technology resources possible. We're also always on the lookout for new technologies that will further the goals of the college.

What exactly do we do in Information Technology? Our responsibilities include:

  • answering technology-related questions
  • solving technology-related problems, big and small
  • maintaining the computer labs and other public-access computers
  • service and upkeep of the technology used in classrooms
  • maintaining the campus network (both the wired and wireless portions of the network) and telephone systems
  • managing the voice mail and email systems

The technology we work with includes, but is not limited to:

  • computers (laptops, desktops, tablets, and smart phones)
  • printers and copiers
  • phone and voicemail systems
  • fax machines
  • projectors, Monitors, DVD players, and other classroom technology

Generally, if it is campus technology, we can help?

Note: The Information Technology department does limit its activities to college-owned equipment as much as possible. Though we may be able to provide some technical support over the phone for students, faculty, or staff having problems with their own computers or technology, we are unable to work directly with those computers or hardware. We can give advice, but unless it is owned by the college, we can't provide in-depth hardware support.


Have a question about technology at Crown?

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fold faq Bringing a Computer

Below are some recommendations to consider when choosing a computer to bring to campus:

  • The Information Technology department will provide limited telephone-based technical support to students with personal computers in the residence halls. However, support can only be offered if the computer meets the minimum specifications listed below. We may be able to provide support for operating systems other than those listed, but the department officially supports only those listed.
  • Students are responsible to provide a network cable to connect their computer to the network port in their residence hall. These cables are available from many local stores in addition to being sold in the Crown College bookstore. Our wireless network does extend to cover residence halls, so a wired connection is not required.
  • In a large residential network, antivirus software is now a necessity. Viruses can spread quickly between computers in the residential network. All students will be required to own and maintain a working antivirus program on their computers.

Minimum Specifications

For Microsoft Windows (Windows 7 recommended, support provided down to Windows XP):

  • Service pack 3 & patches installed
  • 1Ghz+ Processor
  • 512 MB RAM  (1GB Recommended)
  • 40 GB Hard Drive
  • CD-ROM
  • USB flash drive recommended

For Apple OS X:

  • Any Apple computer that runs Apple OS X 10.4 or higher...typically those manufactured since 2005.
fold faq Email Accounts

Every student at Crown is given an email account. The username and password is issued to each student when they register for courses.

The email address for each student is structured as follows:

[lastname][first initial][middle initial][entrance year]@students.crown.edu

Example: If a given student's name is George John Doe and their entrance year is 2010 then the email address would be doegj10@students.crown.edu.

fold faq Software Provided by Crown

Crown College licenses a number of software applications for use by our Students. Some are available only while a current student; others are licensed in such a way that after graduating from Crown College, the license becomes perpetual and the student is allowed to retain the program indefinitely.

  • Microsoft Office Professional: The full version of Microsoft Office Professional is licensed for student use. Both the PC and Macintosh editions are covered by this license. Students are allowed to install one copy of the program on their own computer. If a student is leasing a laptop from the Technology Services department, that laptop will be pre-installed with the most recent version of Microsoft Office Professional. This application suite includes Microsoft Word, Excel, Access, PowerPoint, and Publisher (depending on the version of the suite)

    Upon graduation, Microsoft grants us permission to print a perpetual license agreement for graduates of Crown College, giving permission to continue using the software after leaving the College.
fold faq Internet Access

Crown provides high-speed access to the Internet. The Internet is available from any part of the Crown College network — from dorms, labs, classrooms, and offices, as well as over the wireless network where it is available.

Because this connection must be shared by a large community, some restrictions must be instated to maintain the usefulness of the connection:

  • Peer-to-peer (P2P) networking is strongly discouraged. The downloading of copyrighted materials (such as music and movies) without permission is theft and Crown College does not condone or accept such activities. Peer-to-peer networking also tends to severely tax the networks it runs over; to prevent problems, the IT department regulates the types of traffic that travels through our Internet link, and peer-to-peer network traffic is severely limited.
  • Crown College utilizes a product to monitor and filter access to pornographic and adult-content sites. The pornography industry is thriving in the new Internet economy. Often, adult sites are disguised to "trap" Internet users who inadvertently click on a seemingly innocuous link or mistype a URL. The filtering product protects our community from these adult-industry tricks. Crown College recognizes that pornography can also be a dangerous trap. The filter provides a measure of accountability as well, by logging Internet activity.
  • Streaming audio and video can be very bandwidth intensive. We ask that students be courteous and mindful of the fact that the Crown College Internet connection is a shared resource and therefore to make responsible use of these technologies.
fold faq Wireless Network

The main building and all residence halls are now covered by our campus-wide wireless network. Personal wireless routers are prohibited, as they interfere with the college's system.

The wireless network is comprised of a large quantity of 802.11g wireless access points arranged around the campus. Any computer equipped with a wireless network card capable of communicating using the 802.11b or 802.11g standards (including 802.11n devices, which function on the 802.11g system) will be able to connect to the wireless network.

fold faq Public Access Printers

A number of printers are available for student use on campus. The computer labs are equipped with high-capacity, black-and-white networked laser printer for student use. Technology Services is currently investigating the possibility of providing a color laser printer for student use during business hours in the computer lab. Details, unfortunately, are not available as of this time.

A number of printers are available for student use on campus. The computer labs are equipped with high-capacity, black-and-white networked laser printer for student use at a very low cost. The 3rd floor lab printer is also capable of doing high quality color prints.

See the printing policy for more information.

fold faq Network File Storage

Crown maintains a file server for student use. This server is accessible from anywhere on campus. Each student is granted 100MB of storage on the server.
Use of this "network drive" is strongly recommended as it allows for easy access to documents and information from virtually anywhere on campus. Data on the student server is also backed up nightly, preventing accidental loss of information.

fold faq Help Desk

Current students, staff, or faculty with technology issues can contact the Help Desk at or login to the my.crown.edu portal to access the Information Technology webpages.