Send letter of interest and resume (preferably by email as attachments) to: 

staffjobs@crown.edu

Crown College
8700 College View Drive
St. Bonifacius, MN 55375
Fax: 952-446-4149

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Help Desk Coordinator - Immediate

[Full-time]

The Help Desk Coordinator oversees Crown Colleges technical support offerings, including managing the Help Desk staff, organizing technical training classes, coordinating large scale maintenance projects with the college community, and managing trouble-ticket work distributions.

Responsibilities will include:

• Schedule student technicians hours and oversee their training;
• Answer Help Desk phone;
• Oversee the purchase and distribution of printer supplies;
• Create and implement training sessions for employees including one-on-one training with new employees; and
• Monitor help desk ticket system to ensure timely and appropriate responses.

The successful candidate will have:

• Bachelors degree or 3 years experience in technology field, preferably in higher education or technical support;
• Experience with basic computer hardware support, Microsoft Office Professional, basic computer software concepts, and Microsoft Windows operating system; and
• Customer service and teaching experience preferred.

Working Conditions:

• Much of the work will be done at a computer or on the phone;
• Ability to make office visits to provide support around the campus;
• Ability to be interrupted and return to previous task; and
• Strong customer service and verbal skills.